Welcome to Bryan Hawker’s blog
Bryan Hawker's Success in Business
This blog is a collection of Bryan’s latest business ventures as well as business tips. Bryan's friends can read this and stay apprised of his business progress. Bryan Hawker has been a successful entrepreneur and business man in Utah for over 15 years. He has held high level positions managing up to 5,000 employees with companies with revenue over $200 million.
Bryan Hawker has been very successful in business and has received a number of awards for his accomplishments. He has also been an advocate for both at risk teens and inner-city hunger in his community. Read Bryan Hawker's Top 10 Tips for Success
Over the years Bryan has served as both CEO and COO in a number of industries. These include financial services, consumer beverages and consumer durables. This has given him a solid understanding of both domestic and international distribution channels covering direct sales, retail and wholesale markets.
What Others Say about Bryan Hawker
Being recognized by his peers validates his business savvy and powerful knowledge of the business environment. One of his business strengths is that he likes to under promise and over deliver. One business man was quoted as saying “Bryan has always provided executive leadership for the Corporate as well as the Customer Experience. He helped to ensure the customer experience to continue as our company underwent phenomenal growth because of his involvement with us. His ability to analyze not only the needs of our company, but how to organize that into meeting our customer’s needs was just so remarkable. He is a great example to everyone he meets.”
Bryan Hawker's Mantra
He really does love his work and it shows in the fact that his business services are high in demand. Bryan says “Business is not simply a job where I go each day and hope to get something accomplished, it is my passion, the driving force that makes me who I am. Succeeding at anything you love to do, provides an enormous sense of satisfaction and self-fulfillment.”
Turning advice into action
Pick one idea from an article and decide how to test it this week. For example, if customer follow-up is the issue, record how many inquiries get an answer within one business day before changing the process. That gives you a baseline for judging whether the change helped.
Read the blog for more on this topic, or get in touch with a question.
Improving customer follow-up
Start by reviewing a week of customer inquiries. Sort them by request type and note which ones needed more than one handoff. If questions about order status account for most repeat messages, test whether a clear confirmation and expected delivery date reduce the number of follow-ups.
Compare the same measures before and after the change. A faster first reply may be useful, but it matters whether customers received a complete answer. Look at how many requests reopened and read a sample of the replies to see where the process still leaves people waiting.
Testing a customer service change
If customers keep asking for order updates, test an estimated delivery date in confirmation messages for one week. Compare repeat inquiries with the prior week and check whether the promised dates were accurate.